It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order anyway. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.
After cancellation you have another 14 days to return your product. You will then receive the full order amount including shipping costs. Only the costs for return from your home to the web store are for your own account. These costs amount to approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and – if reasonably possible – in the original condition and packaging will be returned to the entrepreneur.
To make use of this right, you can contact us via email@example.com We will then refund the order amount due within 14 days after registering your return, provided that the product has already been received in good order. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on the value reduction of the product to you. Treat the product with care and ensure that it is properly packaged on a return.
Return product? Download the return form below and send it completed to: firstname.lastname@example.org
Click here for return form. Exchange product? Do you want to exchange your product? That is not a problem at all. For this you can contact email@example.com. You do, however, bear the costs for returning the product. ” I have submitted a wrong delivery address! Incorrectly provided the wrong delivery address? Then contact us as soon as possible at firstname.lastname@example.org. We will then try to change the order for you.